Frequently Asked Questions
Everything you need to know about shopping with OLD J.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
OLD J offers a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.
Do you offer international shipping?
Currently, OLD J ships exclusively to addresses within North America. We are working on expanding our logistics to support international customers in the near future.
Is my personal information secure?
Yes, we use industry-standard SSL encryption to protect your data. We never store your full credit card information on our servers.